Quantcast
Channel: Customer-Centricity – The Customer Blog
Viewing all articles
Browse latest Browse all 22

What does it take to be a customer-centric enterprise?

0
0
What is it to be a customer-centric enterprise? When I started my journey in the land of customer-centricity (2000), the answer to this question, according to the leading theorists and proponents, was this: an enterprise that organises itself by customer segments rather than products; and where one starts with the needs/wants of the customer segment/s … Continue reading "What does it take to be a customer-centric enterprise?"

Viewing all articles
Browse latest Browse all 22

Latest Images

Trending Articles





Latest Images